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Customer Service Policies

 
"A customer is the most important visitor on our premises.  He is not dependent on us. We are dependent on him.   He is not an interruption in our work - he is the purpose of it.  We are not doing him a favor by serving him. He is doing us a favor by giving us the opportunity to serve him."
 
Annual Tuition Fees & Refund Policy
 
The season for the Rochester Lancers runs from September 15th through July 1st.  Tuition is set for each team based on the costs associated with the functioning of that team for the full year (including but not limited to club and team administrative expenses, coaching and training, facilities fees, training and practice equipment and league registrations).
Tuition payments are paid in full or by one of the installment plans offered by Rochester Lancers.  All tuition payments are non-refundable.  Our goal is to effectively and fairly serve all members registered with Rochester Lancers. Please be aware of the following policy that Rochester Lancers will strictly follow: Your membership begins immediately after registration. If you request a refund in writing within 7 days of your registration, you will be entitled to full refund, (less 20% administrative fees). AFTER THE 7 DAY GRACE PERIOD, ALL FEES ARE NON-REFUNDABLE. We cannot offer extensions or transfers of membership, and THERE WILL BE NO EXCEPTIONS TO THE POLICY FOR ANY REASON.

 

Members in Bad Standing
 
If your tution and tournament fees are not paid on time you will become a member in bad standing.  Once that happens your child will no longer be able to participate in training, games or tournaments.  Failure to comply with the organization will lead to your child becoming in bad standing with NYSWYSA.  This will stop your child for playing soccer for any other club within NYSWYSA.  Once your full payment is received you will be able to resume training and playing for the organization.
 
Refund Policy on Merchandise
 
We will accept returns on all merchandise with a receipt and if within 30 days of purchase.
 
Payments
 
Rochester Lancers currently offer online payment by credit card (VISA, MasterCard, Amex & Discover) & Advantage Federal Credit Union for registration/tuition payments.
 
Release of Liability
 
I hereby warrant that my child is in good physical condition and is capable of participating in this program. I hereby authorize the Doug Miller 19 Inc d/b/a Rochester Lancers staff to act for me according to their best judgment in any emergency requiring medical attention for my child. I hereby waiver and release Doug Miller 19 Inc. d/b/a Rochester Lancers, its staff, and any associated facilities, from any and all liability for any injuries and illness' incurred during participation. I will be responsible for any and all costs of medical attention and treatment. Doug Miller 19 Inc. d/b/a Rochester Lancers is not responsible for personal items that are lost, stolen or damaged. 
 
Medical Release
 
I hereby acknowledge that participation in soccer competition carries with its potential hazards, I therefore, release Doug Miller 19 Inc. d/b/a Rochester Lancers, it's team coaches, affiliates from any liability in the event of injury or illness suffered while playing for Lancer in Academy training, Camps, Clinics, league or tournament games. If the above named soccer player should become ill or sustain and injury and a parent of guardian cannot be contacted, permission is granted to call a licensed physician for treatment, or to transport the above named participant to a hospital emergency room for treatment.
 
Photo/Video Release
 
I hereby waive and release any all rights to photography and Video taken by Doug Miller 19 Inc. during any Academy training, Camps, Clinics, League play or Tournament Play. Any photos or videos taken by Doug Miller 19 Inc are sole property of Doug Miller 19 Inc and can be used in any advertisements, marketing or publications used to promote Rochester Lancers Academy, Camps, Clinics, Training, Leagues or Tournaments.